Whether you're curious about our services, session times, or how speech therapy works, our FAQ page is here to help. Browse below to find quick answers to common questions—or feel free to reach out if you need more info!

Frequently Asked Questions

  • Your child’s first appointment will vary depending on whether they have undergone a comprehensive assessment within the past 12 months. Our initial sessions include a mix of parent discussions, observations, and standardised assessments. Our therapists will engage your child in activities while also collaborating with you to develop an individualised treatment plan.

  • The frequency of therapy is tailored to your child’s individual needs and the goals set during the initial assessment. While weekly sessions are common, our therapists will recommend the best frequency and session length based on progress and outcomes.

  • Therapy duration differs for every child. Some may benefit from short-term therapy blocks, while others might require longer-term support. We regularly assess your child’s progress and adapt their treatment plan accordingly.

  • Yes, we provide telehealth options for families preferring virtual appointments or when attending in person isn’t possible. This service is available for all therapy areas, including speech therapy, feeding therapy and AHA.

  • Coverage varies by provider and plan. Visit our funding page to learn more about available options and how to maximise your benefits.

  • Definitely! We believe in family-centred care and encourage parent involvement during sessions. Our therapists often include parents or provide guidance for activities to support progress at home.

  • No referral is required to access our services. To learn more about Medicare rebates, NDIS funding, and other financial support, visit our funding page.

  • We operate as a pay-on-the-day clinic, using a secure online system to process payments automatically after each appointment. We do not accept cash or direct deposit. 

    For NDIS Plan Managed Participants or third-party payers, we coordinate payments directly. Please note, we do not serve NDIS Agency Managed Participants. 

  • We understand that plans change. Our clinic offers flexible options to accommodate your needs. Visit our clinic policies page to learn more about cancellations and rescheduling.