At Eat Speak Play, we value your feedback and believe it plays an essential role in helping us improve our services. Whether you have a compliment, suggestion, or concern, we want to hear from you. Your insights help us enhance the quality of care we provide and support our team in delivering the best possible service.
How we manage feedback
How can I make an enquiry, share feedback or make a complaint?
Call us: 02 8592 6186
Email us: hello@eatspeakplay.com.au
Talk to us in person: Please raise this with our client care team.
Go online: Use our feedback form
Ask someone you trust to help you share your feedback or complaint.
You may remain anonymous if you prefer.
What if I don’t agree with the outcome you decide?
Ask us to review it again.
We will look at your feedback a 2nd time.
Talk to someone outside our organistion:
Call the NDIS Commission at 1800 034 533.
What happens next?
Listen and write down what you tell us.
Management will look into the problem within 2 working days.
Aim to fix the problem
Tell you the outcome or update you on our efforts to fix it in 7 work days
What if I am worried about my NDIS Provider?
Call the NDIS Quality and Safeguards Commission at 1800 034 533
Visit the NDIS Commission website: www.ndiscommission.gov.au
They will look into your complaint and work to keep everyone safe
